CONTACT US

Frederick, MD 21701

Phone: 240.344.0536

formandfiredesign@gmail.com

For event inquiries, please submit the form on our contact page.

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DELIVERY & SHIPPING POLICY

Floral delivery within Frederick County, Maryland is free if order is placed at least 48 hours in advance. A Same-Day Delivery fee of $15 is included for orders placed less than 48 hours ahead. Deliveries outside of Frederick County may include a travel fee. Installation of large floral designs is included in the design fee upon request. Custom event design pricing, delivery, and installation are determined on a case-by-case basis.

Shipping of home goods and jewelry is based on the weight of fully packaged item(s). Please make sure that your shipping address is accurate during checkout.  Items typically ship via USPS Priority Mail within 1-3 business days from payment. We package our items as securely as possible, but due to the nature of ceramics, damage is not always avoidable. If your item is damaged upon delivery, please send me a photo of the damaged item and I will work with you to resolve the issue as quickly as possible.

RETURN POLICY

We aim for total customer satisfaction. All of our designs are unique and cannot be replicated. We package our items as securely as possible, but due to the fragile nature of ceramics and the perishable nature of flowers, damage is not always avoidable. If your purchase is damaged upon delivery, please send a photo of the damaged goods and we will work with you to resolve the issue as quickly as possible. Floral designs typically last around 4 days with fresh water. Varieties, temperature, and other factors can threaten the longevity of your flowers. When no one is home to accept a floral delivery, we attempt to find a safe place to leave it. If there is no safe spot, we may call you or your recipient to reschedule delivery. Repeat delivery attempts incur a $15 charge. 

PAYMENT METHOD

We currently accept credit cards and Paypal payments via website. For consultation scheduling or to place an order by phone, please call (240) 344-0536.  You can also email us at formandfiredesign@gmail.com